Policies
Everything you need to know about registering for programs with us.
If cancelling prior to two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the amount paid towards a future training with Dr Shaima Al Fardan. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the amount paid toward a future training. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of unforeseen circumstances, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn’t available for you, we can offer you another date or issue a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. All other situations will be handled on a case-by-case basis. Please contact [email protected] with any questions or concerns.
Dr Shaima Al Fardan welcomes feedback and the opportunity to address program participant grievances. Grievances, continuing professional development approvals, refunds, and any other questions or concerns should be addressed directly to [email protected].
Dr Shaima Al Fardan will respond to such requests within five business days of coming to a decision regarding that grievance.